Archives: FAQs

Please bring your valid, open drivers licence along with your Visa or MasterCard. Even if you intend to pay with cash we will require a Visa or MasterCard to be entered into our secure credit card vault. All credit card details entered into the vault are automatically deleted after a certain amount of time, for… Continue reading What do I need to bring?

No! We will not charge anything at the time of booking. We will request your Visa or MasterCard details for online bookings but we will not process the payment right away. All transactions are done when you arrive to pick-up the hire vehicle.

Yes, absolutely! We have a key-shoot for after-hours returns. This means you can return the hire vehicle anytime before the allocated return time, when it’s convenient for you. If you require an after-hours return, please let us know and we will show you the return procedure at the time of pick-up.

We have a standard kilometer allowance of 100kms per day, which is FREE with every truck hire. You will receive 250kms FREE per day for all mobility van and car hires. Extra travel will be charged at only $0.32 per km.

Yes, we do charge a bond/deposit of $300 per vehicle – This amount is refundable. Any extra charges, such as extra mileage and tolls can be taken from the deposit. The remaining balance will be refunded to you as soon as possible. Once the refund has been processed it should only take 1-3 business days… Continue reading Is there a bond/deposit?

We will only charge you for the daily hire charge, the optional insurance excess reduction & extra mileage charges. Remember you will have to pay for the fuel you use and any tolls you may go through.